You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 1 to 2 working days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We've tried to keep the prices down as much as possible and offer free postage and packaging on All orders for UK customers only. All orders where payment is received after that will be despatch within 2 working day. where this is not possible, we will contact you either by phone or email to discuss alternative options. if we don't have all your order in stock we will hold your order until complete.we will inform you of this and also our estimated date of receipt of stock. If this is unacceptable you may change or cancel your order. We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control..